SHIPPING POLICY
____
Thank you for choosing Drumnova. We are committed to ensuring a seamless shopping experience for
our valued customers.
Please review our shipping policy below:
Order Processing:
Orders are processed within 4-12 business days after placement.
Please note that processing times may vary during peak seasons.
Shipping Methods:
We proudly ship with our own fleet of trucks directly to your location.
Additional charges may apply for specific delivery conditions, including limited access, rural areas,
and farmland deliveries.
Delivery Time:
Delivery time may vary based on the selected shipping Method (Standard Shipping /Express Shipping)
Additional Charges:
Extra charges may be applied for deliveries to limited access areas, rural locations, and farmland.
Please refer to our customer service for detailed information.
Free Local Terminal Pick-Up:
Take advantage of our free local terminal pick-up service.
Buyers can opt for pick-up from our trucking company’s local terminal at no additional charge.
Taxes:
All applicable taxes are already included in the prices of our items.
Tracking Information:
After processing your order, you will receive a tracking number via email.
Utilize our “Track My Order” section in our live chat for real-time updates.
Alternatively, you can email us with your order information to receive status updates.
General Rules and Regulations:
Customer Communication:
Please provide accurate contact information during checkout for smooth communication regarding your
order and delivery.
Delivery Address:
Ensure the accuracy and completeness of the delivery address to avoid any shipping delays.
Signature Requirement:
Some deliveries may require a signature upon receipt for added security.
FTC Compliance:
We adhere to the guidelines set forth by the Federal Trade Commission (FTC) to protect your rights as a consumer.
For any shipping-related inquiries, our dedicated customer service team is available to assist you.
Contact us at contact@drumnova.com or call us.